Terms and Conditions

1. Scope and General Provisions

Welcome to Winbay Casino. These Terms and Conditions (hereinafter referred to as "T&C") represent a legally binding and comprehensive agreement between you (the "User", "Player", or "Customer") and the operators of Winbay Casino. By accessing our website, registering a player account, or utilizing any of the services, software, or games offered on our platform, you irrevocably and fully agree to be bound by these terms. We strongly urge you to read these documents carefully before engaging in our real-money or demo games.

Legal Binding: The use of our online casino platform is subject to these T&C as well as all other policies, including our Privacy Policy and our Responsible Gaming guidelines. If you do not agree with any part of these conditions, you must immediately cease using our services and accessing the website. Your continued use of the platform implies total acceptance.
Right to Modify Terms: Winbay Casino reserves the explicit right to change, update, or modify these Terms and Conditions at any time and at our sole discretion. Such modifications may become necessary due to new regulatory requirements, technological advancements, or business adjustments. It is the player's continuous responsibility to regularly check these T&C for any updates or changes.
Compliance with Local Laws: It is solely your personal responsibility to verify and ensure that participating in online gambling is legally permissible in the jurisdiction of your permanent residence or your current physical location. Winbay Casino accepts no liability whatsoever for the use of its services by players from restrictive legal systems where online gambling is classified as an illegal activity.

2. Account Registration and Management

In order to fully utilize the premium real-money games and fantastic bonus offers at Winbay Casino, you must first register a personal player account. We place the highest priority on security and the strict prevention of money laundering, which is why the registration and verification process is subject to rigorous international regulations.

Mandatory Age Restriction: Registering an account and participating in any gambling activities on our platform is strictly restricted to individuals who have reached the age of 18, or the legal minimum age for gambling applicable in their respective jurisdiction, provided it is over 18 years. Any usage by minors is a severe violation and will result in immediate account termination and the confiscation of all winnings.
Single Account Policy: Each user is strictly permitted to open and maintain exactly one (1) single player account at Winbay Casino. The creation of multiple accounts (so-called multi-accounts), whether by using false identities, different email addresses, or deviating IP addresses, is strictly prohibited. If a violation is discovered, we reserve the right to permanently close all associated accounts and freeze all funds and bonuses contained therein without prior warning.
Accuracy and Verification of Customer Data (KYC): All personal data provided by you during registration and in your profile—including your full legal name, residential address, and date of birth—must be completely truthful and match your official identification documents exactly. We are legally obligated to execute the "Know Your Customer" (KYC) procedure and will request official proof of identity and address confirmation from you at an appropriate time.
Security of Login Credentials: You are solely and unrestrictedly responsible for the secure safekeeping of your account access data (username and password). Winbay Casino accepts no liability for financial losses or unauthorized activities resulting from the negligent disclosure, sharing, or theft of your login credentials.

3. Deposits, Withdrawals, and Financial Transactions

Winbay Casino offers you a wide variety of highly secure, encrypted, and internationally recognized payment methods. Our objective is to guarantee seamless transactions while simultaneously adhering strictly to global standards for Anti-Money Laundering (AML) and combating the financing of terrorism.

Deposit Policies: You may only make deposits using bank accounts, credit cards, or e-wallets that are legally registered in your own name. Transactions from third parties, friends, or family members will be rejected without exception. All deposited funds must be utilized entirely for playing games within the casino environment.
Anti-Money Laundering Turnover Requirements: To comply with international regulations regarding the prevention of money laundering, every real-money deposit made must be fully wagered at least once (1x) on our casino games before a withdrawal of the corresponding amount or any resulting winnings can be requested or processed.
Withdrawal Processes and Limits: Whenever technically possible, withdrawals will always be processed back to the exact same payment method that was originally used for the deposit. The casino reserves the right to process withdrawals in specific, contractually determined installments, particularly if a player achieves exceptionally high jackpot winnings. VIP players benefit from significantly higher withdrawal limits, depending on their current loyalty status.
Mandatory Identity Checks Before Withdrawals: Winbay Casino reserves the unrestricted right to conduct a comprehensive verification of your identity, age, and place of residence before processing any withdrawal request. Until this KYC verification is completed to our absolute satisfaction, all pending withdrawals may be temporarily withheld.

4. Bonus Terms and Promotional Offers

To make your gaming experience even more exhilarating, Winbay Casino offers generous welcome packages, reload bonuses, free spins, and cashback promotions. However, to guarantee fairness for all parties involved and to prevent bonus abuse proactively, all promotions are subject to specific and transparent wagering requirements.

Separation of Real Money and Bonus Funds: When you claim a bonus, your account balance is divided into "Real Money Balance" and "Bonus Balance". Wagers are always deducted from your Real Money Balance first. Winnings from bets made with bonus funds are credited back to the Bonus Balance until the required wagering conditions have been entirely fulfilled.
Strict Wagering Requirements (Rollover): Before bonus funds or the winnings generated from them can be converted into withdrawable real money, they must be wagered according to the multiplier specified in the respective promotion (e.g., 35x the bonus amount). Not all games contribute equally to fulfilling these wagering requirements; typically, slot machines contribute 100%, while table games and live casino games may contribute a significantly lower percentage or none at all.
Maximum Bet Rules with Active Bonus: As long as you are playing with an active bonus, a strict maximum bet limit per spin or game round applies. Exceeding this maximum bet constitutes a severe breach of the bonus guidelines and may lead to the immediate cancellation of the entire bonus balance and the forfeiture of all resulting winnings.
Prohibition of Bonus Abuse: Practices such as delaying bonus rounds in certain slots until the bonus money is depleted (bonus parking), or coordinated betting on opposing outcomes at roulette to fulfill wagering requirements without risk, are considered fraudulent bonus abuse. Winbay Casino reserves the right to immediately and permanently ban accounts that employ such tactics.

5. User Obligations and Prohibited Activities

The integrity of our games and the creation of a fair environment for every single user is our utmost priority. To maintain this high standard, fair and ethical behavior from all players is absolutely essential. Any form of manipulation or attempt to outsmart the system will be met with drastic countermeasures.

Prohibition of Bots and Artificial Intelligence: The use of software programs, scripts, artificial intelligence (AI), or so-called "bots" programmed to make automated decisions or manipulate the game's outcome in favor of the player is categorically forbidden under all circumstances. We utilize highly advanced algorithms to detect such behavior in real-time.
Collusion and Fraudulent Behavior: Any form of collusion with other players, collective cheating, or the deliberate exchange of card information at our live casino tables is strictly prohibited. Discovered syndicates or fraudulent gaming communities will be banned immediately, and any funds obtained through such means will be fully confiscated.
Exploitation of Software Errors: Should you encounter a software error, a bug, or a technical malfunction within the system or in a specific game, you are obligated to report this error to our customer service immediately. It is explicitly forbidden to intentionally exploit such errors for your financial gain. Any winnings verifiably resulting from a technical malfunction or system error will be considered void and will be completely canceled.
Concealment of Identity and Location: The deliberate use of VPN services (Virtual Private Networks), proxies, or other methods to conceal your actual geographic location with the aim of bypassing country-specific restrictions (geo-blocking) is a blatant violation of these T&C and will lead to account suspension.

6. Limitation of Liability and Disclaimer of Warranties

Winbay Casino invests massively in state-of-the-art server infrastructures and the latest software technologies to provide a smooth and uninterrupted gaming experience. Nevertheless, due to the inherent nature of the internet and complex digital systems, we cannot guarantee one hundred percent flawless operation at all times.

Provision of the Platform: The software, the website, and all casino services are provided on an "as is" and "as available" basis, without any express or implied warranty regarding their absolute merchantability, fitness for a particular purpose, or uninterrupted functionality.
Disclaimer for Technical Failures: Under no circumstances does Winbay Casino assume liability for connection drops, slow internet connections, hardware failures on the player's side, or other external technical issues that might impair the smooth flow of the game. Should a game be interrupted due to a server crash on our end, we will endeavor to refund the wager or resume the game exactly where it was halted.
Limitation of Financial Risk: The use of our online casino platform is entirely at your own personal risk. You hereby fully acknowledge that gambling always involves an inherent financial risk and that you may lose the money you have deposited. Winbay Casino, its directors, employees, or partner companies shall never be liable for any direct or indirect financial losses, damages, or lost profits incurred by you through the use of our services.

7. Termination, Account Closure, and Dispute Resolution

Both you as the player and Winbay Casino as the operator have the contractual right to terminate this agreement under specific conditions. We place great emphasis on a fair and transparent process regarding account closures, as well as professional and neutral dispute resolution procedures.

User's Right to Account Closure: You have the unrestricted right to close your player account at any desired time. You can initiate this independently via your account settings or by directly contacting our support team. Before closing the account, you should ensure that you have withdrawn any remaining withdrawable real-money balance in accordance with our standard withdrawal policies.
Casino's Right to Suspend or Terminate: Winbay Casino reserves the explicit, unilateral right to immediately block, suspend, or permanently close your player account at its own discretion if there is reasonable suspicion that you have violated any provision of these T&C. This applies in particular to cases of fraud, money laundering, collusion, or the deliberate provision of falsified identity data. In such cases of severe contract breach, the casino reserves the right to retain any funds remaining in the account as compensation.
Handling of Inactive Accounts: A player account that has not recorded a successful login and any wagers for a continuous period precisely defined in the guidelines (usually 12 months) will be classified as "inactive". Winbay Casino reserves the right to deduct a monthly administrative fee from the remaining balance of inactive accounts until the balance reaches zero.
Official Dispute Resolution Process: Should a dispute or disagreement unexpectedly arise regarding a game outcome, a withdrawal, or an account matter, you agree to first contact Winbay Casino's customer service through official channels to seek a swift, internal, and amicable resolution. All decisions made by the casino management regarding game outcomes or disputed matters are to be considered final, conclusive, and absolutely binding.